Get Rid Help & Support

You will find everything you need to know about Get Rid right here. 

Have you read our guidelines?

Have you read our Get Rid guidelines? They outline which condition, brands and categories we can accept.

Get rid guidelines

General Questions

Why should I choose Get Rid instead of Vinted, Depop or eBay?

You know that Vinted advert where the girl empties her bulging wardrobe, takes a couple of pics and then her item is sold? Boom, just like that? You know the one. Well, we know that selling on online marketplaces isn’t that easy.

With Get Rid, you can forget about having to upload super detailed listings with measurements and 15 photos. Forget about low ball offers that are just an insult. Forget about getting grief from strange buyers who complain there is a rip in the item even though it was in perfect condition when you sent it.

Get Rid is designed to be the most straight forward way for you to clear out your stuff AND get rewarded.

We give your items an accurate marketplace value and pay you as soon as it arrives with us. That’s right, you don’t even have to wait for us to give your items a new home before you get paid.

We give your items a new home and give you a reason to not lash your stuff in the bin.

Where do your Get Rid values come from?

Our Get Rid values are based on extensive research of the selling prices for that particular item across several online marketplaces. We want to save you time and get what your item is worth, which isn’t always possible on online marketplaces.

When you raise your Get Rid order, conduct research based on the information provided by you. This formulates your Get Rid valuation which you receive within 24 hours of creating your order.

Your final Get Rid value is wholly determined by the items you send us. If you send us an item which does not reflect the item we approved on your order or the item does not adhere to our Get Rid guidelines, you will not receive payment for this item and a £5.00 admin fee will be deducted from your Get Rid final value for our handling of this item.

It is your responsibility to provide us with accurate information and in return we will provide you with an accurate value.

Creating a Get Rid order

How do I create a Get Rid order?

You can create a Get Rid order here. To do this we need to know your item's size, condition, brand, a short description and an image clearly showing the item.

I have created my Get Rid order, what now?

Once you have created your Get Rid order, we have 24 hours to review the items on your order to ensure that they meet our guidelines. If your items do not meet our guidelines, we will reject your items.

We will then send you an email confirming which items have been approved and rejected, with a valuation for the approved items on your order.

My Get Rid value is less than I was expecting.

The prices we provide on our valuation page are purely indicative. This is so you can get a rough idea of how much your Get Rid items are worth. However, when we review your Get Rid order we will know more about your items so we can provide you with an accurate valuation.

My Get Rid order has been rejected, what do I do with my items now?

Unfortunately, we cannot approve your Get Rid order if the items on it do not adhere to our Get Rid guidelines.

However, we do not want you to bin these items. Instead, get in touch and we will help you find a local donation or recycling centre so that you can still responsibly dispose of your items.

Some of the items on my Get Rid order have been approved and others have been rejected. What happens now?

It is great news that we have approved some of your items.

You can now send these items by ordering your mailer bag using the link in your Get Rid valuation email.

When ordering your mailer bag you need to choose how you want to receive payment for your approved Get Rid items. Learn more about payment methods here.

We will despatch your mailer bag via a Royal Mail 2nd class service the next working day.

Please do not send the rejected items. If you send us items we have not approved you will not be paid for these items. A £5.00 admin fee for our handling of these items will also be deducted off your final Get Rid value.

Instead, get in touch and we will help you find a local donation or recycling centre so that you can still responsibly dispose of your items.

Ordering your mailer bag

My items have been approved, what do I do now?

Woohoo, this is exciting! You now need to order your mailer bag so you can send us your approved Get Rid order.

Do this by clicking the link in your Get Rid valuation email.

The mailer bag costs £1.50. This cost is refunded via your chosen payment method once you return approved items.

The cost of your mailer bag is only refunded if the items you send adhere to our Get Rid guidelines.

When ordering your mailer bag you also need to choose your payment method. If you choose to receive payment via PayPal, you need to detail your PayPal email address in the text box provided. If you choose to make a donation to a charity, you need to provide us with the name of the charity and the charity number if you have it. If we don’t receive this information from you, we will need to contact you which could delay your payment.

How do I order my mailer bag?

In your Get Rid valuation email we have included a link to order your mailer bag.

You are limited to one mailer bag per Get Rid order. Mailer bags cost £1.50 which will be refunded via your chosen payment method once we receive your approved Get Rid items.

When ordering your mailer bag you need to choose how you want to receive payment for your Get Rid order. Learn more about payment methods here.

We will despatch your mailer bag via Royal Mail 2nd class service the next working day.

Filling my mailer bag

What do I put in my mailer bag?

You should only put your approved items in your mailer bag.

If you send us any rejected items you will not be paid for these items and a £5.00 admin fee for our handling of these items will be deducted from your final Get Rid value.

I am sending fragile items, how do I keep them protected?

We don’t accept fragile items such as glassware or pottery, but we appreciate that accepted homeware items such as candles or picture frames can be fragile.

If we identify your approved items as fragile when reviewing your Get Rid order, we will send you additional protective packaging with your mailer bag, at no extra cost.

What if my items don't fit into one mailer bag?

Our mailer bags are very big, they measure 43cm x 56cm.

If you still don’t think you can fit all your items into one mailer bag get in touch with us via email or chat before you order your mailer bag.

Sending your Get Rid order

I have filled my Get Rid mailer bag. How do I send it?

Once your mailer bag is filled with your approved items, let us know by scanning the QR code on the information card in your mailer bag.

Within 24 hours, we will send you a pre-paid Yodel returns QR code for you to use at your local Yodel drop off. Find your local Yodel drop off here. Please only use your Get Rid mailer bag to send your Get Rid items.

What happens if I send items that have not be approved?

It is very simple, you will not receive payment for these items and you will be charged a £5.00 admin fee for our handling of non-approved items. This will be deducted from your final Get Rid value.

If you have items you would like to responsibly get rid of but they do not adhere to our guidelines, please get in touch and we will help you find a local recycling centre or charity shop where you can dispose of your remaining unwanted items.

I don't have a local Yodel drop off

Get in touch via email or chat and we will help you find an alternative drop off point.

Do you offer home collection?

We do not currently offer home collection for your filled mailer bag. We are always looking to improve our Get Rid service and we will introduce this as part of our service as soon as we can do so whilst upholding our high service standards.

Getting Paid

Choosing my payment method

We offer a choice of three payment methods for your Get Rid order.

  • Cash via PayPal transfer
  • Sunshine Thrift voucher
  • Donation to your chosen charity

Learn more about payment methods here.

How quickly will I receive payment for my Get Rid order?

This depends on which payment method you choose.

Once your filled Get Rid mailer bag arrives with us, we have 72 hours to inspect the items you have sent. We take this time to make sure that the items you have sent adhere to our guidelines. We will then send you an email summarising the payment you can expect to receive.

Cash via PayPal

Payments into your chosen PayPal account should arrive with you within 24 hours of you receiving your Get Rid final value confirmation email.

Sunshine Thrift vouchers

Sunshine Thrift vouchers are sent via email within 24 hours of your confirmation email and have a 1-year expiry date.

Charitable Donation

We will process your donation within 24 hours of your Get Rid final value email. We will send you an email, with proof, confirming that the donation has been made. Please be aware it can take anywhere between 15-90 days for your charity to receive your donation. If your chosen charity is registered with the PayPal giving fund at the time of the donation, they will receive payment quicker.

Find out more about how we make our donations and the PayPal giving fund here.

Can I change my payment method once I have sent my filled mailer bag?

Once you have sent your filled mailer bag, we cannot change your chosen payment method.

To change your payment method prior to sending your filled mailer bag, get in touch via email. In your email, please confirm your Get Rid order number and your new chosen payment method.

Does my chosen charity need to be registered with PayPal giving fund?

The short answer is no. However, payments are delayed if your charity is not registered with PayPal giving fund when the donation is made.

What if I don't have a PayPal account?

If you do not have a PayPal account or are unable to create one, we unfortunately cannot offer a monetary payment via any other method. We choose to pay you for your Get Rid order via PayPal to protect both you and us. Please choose from either Sunshine Thrift vouchers or a donation to charity instead.

Why is my Get Rid final value different to what I was expecting?

The prices we provide on our values page are purely indicative. This is so you can get a rough idea on how much your Get Rid items are worth.

When we review your Get Rid order we will know more about your items and will be able to provide you with a more accurate valuation based on the information you have provided.

Your Get Rid final value is wholly dependant on what you send us.

If what we receive does not align with what was approved on your Get Rid order, for example you told us your item was new with tags but when the item arrives with us there are no tags. We reserve the right to reduce your item's value.

To avoid this, provide us with detailed and accurate information about your item when creating your Get Rid order.

General questions

What will you do with the items I send?

If you stick to our Get Rid guidelines, we will give your items a new home through our online store. If you ignore the guidelines and send us an item that has not been approved for Get Rid, we will dispose of it through an appropriate recycling channel. You will not be paid for this and we will also deduct a £5.00 admin fee from your final Get Rid value for our handling of these items.

How does Get Rid help reduce our impact on the environment?

Ask yourself, if you hadn’t sent us your unwanted items, what would have happened to your items? The bin?

Did you know cushion covers are the most replaced homeware item? We get it, you want to keep your home and personal style up to date with the latest trends. Let’s minimise the impact of keeping up with the latest trends by responsibility getting rid of your items.

We will give your items a new home and extend their life. Did you know that on average, items are only worn 7-10 times before being binned? By extending the life of an item by just 9 months, can reduce that item's carbon footprint by up to 30%.

Let's Get Rid.

Get Rid Guidelines

What are the Get Rid guidelines?

You can read our Get Rid guidelines here. Our guidelines outline the category, brands and condition of item we can accept.

Can't find what you're looking for?

Get in touch via email or chat to tell us what's up and someone from our Customer Service team will get back to you as soon as possible.

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