Before creating your Get Rid order you should read through our Get Rid guidelines. Our guidelines tell you which items we will and will not accept.
Within 24 hours, we will review the items on your order to make sure that they adhere to our Get Rid guidelines. We will then email you to notify you if your items have been approved or rejected. In the same email we will also provide you with an indicative value for your approved items based on the information you have provided us for each item.
This depends on which payment method you choose.
Once your filled Get Rid mailer bag arrives with us, we have 72 hours to inspect the items you have sent. We take this time to check that what you have sent adheres to our Get Rid guidelines. We will then send you an email summarising the payment you can expect to receive. The value of your Get Rid order is wholly dependant on what you send us regardless of your Get Rid valuation.
PayPal
Payments into your chosen PayPal account should arrive with you within 24 hours of you receiving your Get Rid final value confirmation.
Sunshine Thrift vouchers
Sunshine Thrift vouchers are sent via email within 24 hours of your confirmation email and have a 1-year expiry date.
Charitable donation
We will process your donation within 24 hours of your Get Rid final value email. We will send you an email, with proof, confirming that the donation has been made. Please be aware it can take anywhere between 15-90 days for your charity to receive your donation. If your chosen charity is registered with the PayPal giving fund at the time of the donation, they will receive payment quicker.
Find out more about how we make our donations and the PayPal giving fund here.
If you stick to our Get Rid guidelines, we will give your items a new home. If you ignore the guidelines and send us an item that has not been approved for Get Rid and does not adhere to our Get Rid guidelines, we will dispose of it through an appropriate recycling channel or donate it to charity.
We will also deduct a £5.00 admin fee from your final Get Rid value for our handling of these items. You will not receive payment for these items. If all of the items you have sent us are rejected, you will not receive any payment and you will not be refunded for your Get Rid mailer bag.